2.10 Forwarding tickets
Sometimes you might need to involve a third party vendor or someone outside your team on a ticket. Dworkin Helpdesk lets you forward tickets to any email address right from within the ticket. Any subsequent replies from the recipient get added as a private note in the ticket.
1. From the ticket’s detailed view, click on the Forward button.
2. Enter the To email address and add any additional message if required.
3. If you’d like to attach a file from your computer or dropbox account, click on the corresponding button and select the file. Once done, press Forward.