1.2 Viewing assigned tasks.
If any tasks have been assigned to you, you can view and update them from the dashboard.
· Re-assign a ticket to a fellow agent
· Change the status from Open to Pending or to Closed
· Change the tasks due date and time.
· Set and snooze notifications.
· Add the task to Google calendar (which is integrated into Dworkin Helpdesk, along with all other Google apps and much more).
· Click on the link provided to jump right to the incident, problem etc. on which the task was created.
Note: You can also create tasks within tickets and assign them to your fellow agents.